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How do I return an item?

Return Policy

Unopened/Unused Items

If you have purchased an incorrect or unwanted item, you may return it within 30 days of receipt according to the following:
  • Product must be unopened, unused and factory sealed.
  • Product returns must include original packaging, boxes, instructions, etc.
  • A 15% restocking fee will be deducted from your credit.
  • Software cannot be returned for any reason. Please contact our ID Specialists with any pre-sale software questions.

Opened Items

We are unable to accept the return of the following "opened" items:

  • Used printers unless authorized by MidHudsonID.
  • Opened media - cards, ribbons and/or printer cleaning kits.

Other opened, but unused items may be returnable with a restocking fee; please contact your MidHudsonID Representative.



We are unable to accept the return of the following items.

  • Software unless authorized by MidHudsonID
  • Special order items.

Defective Merchandise (DOA)

If you received a product that is non-functioning or defective out of the packaging, please contact your MidHudsonID Rep to arrange for a return material authorization (RMA). We will do our best to replace the product as quickly as possible.

Return Procedures and Guidelines
  1. Contact your sales representative for a MidHudsonID  RMA number within 30 days of receipt of product.
  2. RMA numbers must be clearly marked on all returned packages and merchandise must be shipped to the following address - unless authorized by MidHudsonID

    Mid-Hudson Photo ID
    Attn: RMA # _________
    10 Ulster Avenue
    Ulster Park, NY 12487

    Please note that items returned to any other address will be subject to an additional shipping fee and/or surcharge. And for your safety, please use UPS/FedEx/DHL or another insured carrier that offers tracking capability.
  3. Items must be received by MidHudsonID within 15 days of issuance of RMA.
  4. All original packaging, instructions, etc., must be returned - unmarked and undamaged.
  5. Product must be like new and factory sealed.
  6. MidHudsonID cannot be responsible for any merchandise that fails to arrive at our facility.
  7. Merchandise that arrives at our facility damaged cannot be accepted and will be returned to you.
  8. Credit will be issued to the original credit card or account holder after inspection by MidHudsonID.
  9. MidHudsonID may amend the return policy guidelines at anytime.
Mid-Hudson Photo ID

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